Building customer trust is as much of what you should say and do, as it is on what you should not say or do. On 13th April I had written on a strategy (Read Corona Strategy 3 )to follow for building customer relationship and customer trust, on what you should say or do. This article… Continue reading Corona Strategy 4 – Do not even attempt meeting the customer NOW
Explain the fall in NAVs and exit strategies to your customers Identify the customers in your list who have made mutual fund or ULIP or share investment. Explain to them how to decide whether to remain invested in the MF or ULIP or share. In this article I give you a scientific way of going… Continue reading Corona Strategy – 2
I acknowledge that it is actually a little too early to make a detailed assessment of the impact of the Corona Virus on the life insurance business. The full economic impact of the virus is not known as of yet. But one thing is clear, you can forget the way you did business in the… Continue reading Corona will change the way life insurance business is conducted
A life insurance agent is a trustworthy member of the customer’s family. Many agents are a part of the customer’s family social and family functions. It is expected that in such a relationship you will educate your customers about the virus and tell them the importance of taking care. This will go a long way… Continue reading Corona virus? What Should the Agent Do?
